The Assistive Technology Specialist is responsible for supporting the Access Services Department by assisting in coordinating the durable medical equipment (DME) Reuse Program, the Golden Technology sales, demonstrations on low vision and other accessibility equipment. This role also involves providing direct consumer services, maintaining accurate records, and fostering positive relationships within the community to promote independent living and assistive technology programs.

about sil: Services for Independent Living (SIL) is a non-profit Center for Independent Living dedicated to empowering individuals with disabilities, seniors, and veterans to achieve greater independence and quality of life. Rooted in the Independent Living Philosophy, SIL is part of a statewide network of 21 Centers in Missouri. We have a proud history of championing consumer control and community-based solutions to create a barrier-free community for all.

WHY JOIN OUR TEAM?

At SIL, our mission to empower and our vision of inclusivity drive everything we do. Joining our team means being part of a supportive and inclusive environment where your work has a meaningful impact on the lives of others.

• Competitive compensation
• Part-time position
• Work hours vary depending on consumer needs

What will I do?

• Provide direct contact and phone calls with consumers, offering information, education, referrals, and fostering relationships in the community.
• Conduct intake processes for new consumers, update records, and provide services as needed.
• Organize and schedule consumer appointments, ensuring timely coordination.
• Conduct demonstrations of accessibility equipment to assist in the selection of devices that work best for individuals (training provided).
• Manage equipment requests from the DME Reuse Program, cleaning, ensuring availability, tagging, and appropriate distribution.
• Distribute equipment to consumers or their representatives on-site or off-site using the company vehicle. Accept community donations of durable medical equipment (on and off -site) and provide donors with charitable donation forms.
• Schedule and coordinate appointments to go over Golden Technologies products and complete paperwork and documentation for sales.
• Provide excellent customer service by being helpful, courteous, and responsive to requests for information or assistance.
• Accurately document case notes, maintain case files and perform follow-up activities in compliance with program regulations.
• Collaborate with cross-functional teams to ensure prompt and accurate responses to consumer service requests.

Position requirements:

• Associate degree or higher is preferred in a health-related field.
• Experience working with people with disabilities and an understanding of the independent living philosophy is preferred.
• A healthcare background is preferred.
• Valid driver's license, and less than 3 points on driver's record.

Sound like the right place for you? Apply now to join our growing team!